How to Return a Mattress

By Geoff McKinnen Certified Sleep Coach

Last Updated On April 11th, 2024
How to Return a Mattress

Key Takeaways

  • Know Return Policies: Understand the specific return policies of the mattress company or retailer, including timeframes, fees, and refund conditions.
  • Initiate Returns Properly: Contact customer service to start the return process, providing necessary details. Follow the company’s instructions for packaging and returning the mattress.
  • Beware of Fees: Be aware of potential return costs such as restocking fees. Understand return terms to make informed decisions and ensure a smoother return experience.

If you recently purchased a mattress online and found it to be uncomfortable or unsatisfactory, you may be wondering how to return it. Returning a mattress may seem like a daunting process, but it’s relatively straightforward if you know what to expect.

In this article, we’ll walk you through the process of returning a mattress purchased from online mattress companies and address frequently asked questions about mattress returns. By the end, you’ll have a clear understanding of the mattress return process and be prepared to initiate a return.

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So, let’s get started by exploring the steps involved in returning a mattress and understanding the important details about mattress return policies.

Quick Guide: A 30-Second Summary

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Understanding Return Policies for Mattresses

If you’re thinking about returning your mattress, it’s essential to familiarize yourself with the return policies of different mattress companies and retailers. Each company has its own unique return process and policies, which may include factors such as the timeframe within which you can return your mattress, return fees, and whether or not you can receive a full refund.

Mattress retailers will typically have specific procedures for their return process. Some companies will require you to keep the original packaging and provide a receipt for the purchase. It’s important to note that these policies may differ from company to company, so it’s best to check with the specific retailer before initiating a return.

Mattress companies often provide mattress return FAQs that can help answer commonly asked questions about their return policies. It’s important to review these FAQs before initiating a return so that you know exactly what to expect.

Return policies also apply to mattresses purchased online. Many companies offer a trial period during which you can test the mattress before deciding to keep it. However, if you do decide to initiate a return, there may be shipping and restocking fees to consider.

Having a thorough understanding of the return policy of the company you purchased from is crucial when initiating the mattress return process. By reading up on the policies and procedures, you can ensure that you’re following the correct steps and avoid any potential surprises or issues.

How About the Amerisleep Mattress Return Policy?

Returning your Amerisleep mattress is a hassle-free process with our generous 100-night trial. Your trial period doesn’t start until the mattress is at your doorstep, ensuring you have ample time to experience the comfort it offers.

If you’ve purchased an adjustable bed and mattress combo, the trial for both items begins upon the arrival of the adjustable bed.

We understand that adjusting to a new mattress may take time, and we encourage you to give it at least 30 nights for your body to adapt to the optimal support. It’s common to experience minor aches or stiffness during this period, but these discomforts usually fade away quickly.

If, however, you find that the Amerisleep mattress isn’t the right fit for you, don’t worry. You can initiate a return within the 100-night trial period. Keep in mind that we recommend sleeping on the mattress for at least 30 nights to fully benefit from the adjustment period before considering a return.

Should you decide to return within the initial 30 days, a $99 early processing fee will apply. Our goal is to ensure you’re fully satisfied, and our straightforward return policy reflects our commitment to your sleep comfort.

You also don’t need to try and wrangle the mattress back into its box. At Amerisleep, we understand that returning a mattress in a box is a significant decision, and we aim to make the process as easy as possible for you. There’s no need for you to go through the hassle of compressing the mattress – we take care of the logistics to make the return experience seamless for you.

Initiating the Return: Contacting Customer Service

Returning a mattress starts by contacting the customer service team of the mattress company. To start the return process, find the contact information on the company’s website or your order confirmation email.

When contacting customer service, be prepared to provide your order number, the reason for return, and any additional information required by the company’s return policy. Some companies may also ask for photographs or documentation to support your return claim.

Be sure to ask any questions you have about the return process, including the timeframe for completing the return, any fees or charges associated with the return, and what to do with the mattress once the return is initiated.

When speaking with the customer service team, be polite and respectful, even if you’re frustrated with the return process. By being calm and collected, you’re more likely to receive a positive outcome and have a quicker return process overall.

Once you’ve initiated the return, follow the company’s instructions for packaging and returning the mattress. By following the process outlined by the company, you can ensure a smooth return process and receive your refund or replacement quickly.

Understanding Return Fees and Refunds

Returning a mattress can come with additional costs, such as restocking fees. It’s essential to understand the return policies of different mattress companies to avoid any unexpected charges.

Full Refunds

Some mattress companies offer a full refund for returned mattresses. Generally, this means you will get back the entire purchase price of the mattress. However, it’s important to note that shipping costs or other fees may not be refunded in some cases.

Restocking Fees

Many mattress companies have restocking fees for returned mattresses, which cover the costs of repackaging, cleaning, and reselling the returned mattress. Restocking fees are typically a percentage of the mattress’s purchase price and can range from 10-25%. It’s best to check the return policy of the company you purchased from to see if they have a restocking fee and how much it is.

Returned Mattresses

If the mattress you’re returning is damaged or not in its original condition, you may not be eligible for a full refund, or a restocking fee may apply. If you’re unsure if your mattress is eligible for a full refund, it’s best to contact the customer support team of the company you purchased it from to find out.

By understanding return fees and refunds, you can make an informed decision when returning a mattress and avoid any unwanted surprises.

Unpacking the Return Process: Risk-Free Trials and Trial Periods

Many mattress companies recognize that buying an online mattress is a significant investment and that many shoppers are nervous about buying a mattress without trying it. That’s why they offer risk-free trials and generous trial periods to give you peace of mind and ensure you’re satisfied with your purchase.

With risk-free trials, you can try out your new online mattress in the comfort of your own home without any initial financial commitment or obligation. These trials typically last between 90-120 days, giving you ample time to adjust to your new bed and determine whether it’s the right fit for you.

During the trial period, it’s important to note any issues you experience with the mattress and contact the customer service team if necessary. If you decide that the mattress isn’t right for you within the trial period, you can contact the customer service team to initiate the return process.

It’s crucial to read and understand the return policy regarding risk-free trials before making your purchase. Some companies may require you to keep the mattress for a minimum period before initiating the return, while others may charge a restocking fee. Make sure you’re familiar with the terms and conditions of your risk-free trial before committing to a purchase.

If you do end up returning the mattress within the trial period, it’s usually a straightforward process. You’ll need to contact the customer service team to initiate the return, and they’ll guide you through the process of packaging and arranging for the mattress to be returned.

Tips for a Smooth Mattress Return Experience

Returning a mattress can be a headache, but online mattress companies are aware of potential inconveniences and want to make the process as smooth as possible. Here are some tips to ensure a hassle-free return experience:

Honor the Trial Period

If you’re returning a mattress because it didn’t meet your needs, make sure to do so within the trial period. This varies by company, so read the fine print carefully. Many offer a 100-day trial period, and starting the return process even one day before the period ends could result in a denied return.

Use the Original Packaging

When packaging your returned mattress, it’s essential to use the original packaging materials if possible. This will protect the mattress from damage during shipping and may be required for the return to be accepted. If you don’t have the original packaging, contact customer service for instructions.

Arrange Pickup or Drop-off

Online mattress companies usually arrange for pickup or drop-off of the returned mattress. Make sure to schedule a specific date and time and be available to ensure a smooth process. Keep all materials issued by the company, including the tracking number, for reference during pickup or drop-off.

Avoid Removing Tags or Stains

Do not remove the mattress tags from your returned mattress, as this could void the return policy.

Additionally, avoid attempting to clean or remove any stains, as this could also result in a denied return. Contact customer service for specific instructions on stain removal and cleaning a mattress.

By following these tips, you can make your mattress return experience smoother and more efficient.

The Fine Print: Important Considerations and Potential Costs

Returning a mattress can come with additional costs that are outlined in the return policy’s fine print. Before initiating the return process, it’s important to review the fine print and understand the potential costs.

Shipping Fees

Some mattress companies require customers to cover the shipping costs associated with returning a mattress. This can include fees to ship the mattress back to the company or for the company to send a courier to pick up the mattress from your home.

It’s important to review the return policy carefully to understand who is responsible for covering shipping fees. If you’re unsure, contact the customer service team to clarify the policy before initiating the return process.

Restocking Fees

Many mattress companies charge restocking fees for returned mattresses. These fees are intended to cover the costs associated with inspecting and processing the returned mattress.

The restocking fee can range from a flat rate to a percentage of the mattress’s purchase price. Make sure to review the return policy closely and understand the restocking fee before initiating the return process.

Return Policy

Every mattress company’s return policy is different, so it’s important to review the policy in detail before making a purchase. Some companies offer a full refund, while others may only offer a store credit or exchange.

Additionally, some companies may require the mattress to be returned within a particular timeframe or in its original packaging to qualify for a refund. Review the return policy carefully and contact the customer service team with any questions.

By understanding the fine print of the return policy, you can avoid unexpected costs and ensure a smoother mattress return process.

Returning a Mattress Purchased In-Store

If you decide to buy your mattress from a physical store, returning it may involve a different process. First, look over the store’s return policy and check the timeframe and conditions for returning a mattress.

You will likely need to provide the original proof of purchase, which could be the receipt, invoice, or order confirmation. Make sure to keep this document in a safe place after the purchase.

Before returning the mattress, ensure that it’s in the same condition as when it was delivered. This means the mattress should be clean and free from any damage or wear and tear.

It’s crucial to note that some stores might charge a restocking fee to cover the costs of processing your return. This fee can range from a small percentage of the purchase price to a flat fee. Make sure to check the store’s fine print to see if this applies to your return.

When returning the mattress in-store, bring it in the original packaging if possible. If you don’t have the original packaging, the store may have the necessary materials to package the mattress for you.

Finally, consider scheduling the return ahead of time with the store’s customer service team to avoid any delays or complications.

What Happens to a Returned Mattress?

That can depend on the mattress retailer, along with the mattress’s condition. Generally speaking, the retailer will first assess the mattress, to see if it’s in reusable condition. Inspecting the mattress this way may also be a necessary step before you receive a refund, as the retailer double-checks if there is any evidence of improper use.

If needed, the returned mattress might undergo refurbishing or reconditioning before being resold as a refurbished unit at a lower price. Alternatively, it might be donated to a local shelter or charity.

But if the mattress can’t be reused, it will likely be taken center for mattress recycling.


Are mattress trials worth it?

Yes, mattress trials can be worth it as they provide an opportunity to test the mattress in your own home and ensure it meets your comfort preferences. Different individuals have varying preferences for mattress firmness and support. A trial period allows you to assess these factors for an extended period.

It provides peace of mind, especially when purchasing a mattress online, as you can return the mattress if it doesn’t meet your expectations.

What is a trial period for a mattress?

A mattress trial period is a specified duration during which customers can use and evaluate a newly purchased mattress. This period often ranges from 30 to 120 nights, depending on the brand or retailer.

If the customer is dissatisfied with the mattress within the trial period, they can typically return it for a refund or exchange, providing a risk-free way to test the mattress’s suitability.

Can you return a mattress after sleeping on it?

Yes, most mattress companies offer return policies that allow customers to return a mattress after sleeping on it within the specified trial period. This policy acknowledges the importance of adapting to a new mattress and allows users to make an informed decision.

However, it’s essential to check the specific terms and conditions of the return policy before making a purchase.

Why does my back hurt after sleeping on a new mattress?

While it’s common for an adjustment period to be needed when transitioning to a new mattress, persistent back pain may indicate an improper mattress fit. It could be too firm or too soft for your specific sleep needs, causing misalignment.

If the discomfort persists, consider utilizing the mattress trial period to explore alternative options better suited to your comfort and support requirements.

What is the best reason to return a mattress?

The best reason to return a mattress is if it fails to provide the comfort and support you expected during the trial period. This could include issues like persistent discomfort, pain, or restless nights.

It’s crucial to prioritize your sleep quality and overall well-being. Returning a mattress that doesn’t meet your expectations ensures you invest in a sleep surface that suits your unique preferences and needs.


Returning a mattress can be a hassle, but with the right knowledge and preparation, the process can be much smoother. By following the steps outlined in this article, you’ll be well-equipped to navigate the mattress return process with ease and rid yourself of an unwanted mattress.

Remember, always read the return policy fine print of a mattress retailer, understand the return fees and refund policies, and contact the customer service team of the mattress company before initiating a return.

If you purchased your mattress from an online retailer, take advantage of the risk-free trials and trial periods to ensure that the mattress is the right fit for you. When returning a mattress, make sure that it’s properly packaged and that you have arranged for its pickup or drop-off.

Consider following the tips we provided to make the process even smoother.

Returning a mattress is not always easy, but it doesn’t have to be a headache. By following the steps and tips we have provided, you’ll be able to return a mattress without any hassle.

About the author

Geoff McKinnen is a writer focusing mainly on the healthcare industry and has written articles on everything from foods to help you lose weight to the connection between Alzheimer’s and sleep. Geoff’s passionate about helping readers improve their well-being to lead happier lives. Outside of work, Geoff enjoys cycling and hiking and believes that by leading a healthy lifestyle, he can help others do the same.

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