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Frequently Asked Questions

Where do you make your mattresses?

We build our mattresses in the USA using eco-friendly materials certified by CertiPUR-US®. Our U.S. location allows us to ship to most places in a matter of days. (And shipping within the lower 48 states is always free.)

Will my mattress make me hot when I sleep?

No. We designed our mattresses to keep you cool and comfortable all night. But we get this question a lot, because overheating is a common problem with traditional memory foam. The less-breathable, petroleum-based foam traps heat.

Amerisleep mattresses are different. We use our proprietary Bio-Pur® material inside. Bio-Pur® comes from partially plant-based material instead of 100% petroleum. And Bio-Pur® also has an "advanced open-cell structure" that wicks away warm air and keeps you cool.

We guarantee you will stay cool and comfortable in an Amerisleep mattress. That's why we offer a risk-free trial for 100 nights. If you don't love everything about your Amerisleep mattress, we'll give you a full refund. Plus, you can even donate your returned mattress to a donation center or charitable organization in your community instead of boxing it up and returning it to us.

Please note: When donating your mattress, please obtain proof of donation (a donation receipt) and a photo to verify your mattress’s law tag has been removed.

Is there an adjustment period for my new mattress?

Most of our customers experience deeper, more comfortable, and more restful sleep from the very first night. But in some cases, you may need time to adjust to the support of your new mattress.

It may seem counterintuitive, but switching to a mattress that gives you proper support can actually cause discomfort at first. Here’s why:

Chances are you had your previous mattress for years or even decades. During that time, you developed what are called “sleep postures,” meaning your body got used to sleeping in a certain way — even if it didn’t have proper support.

If your body is used to sleeping in a certain posture for years, any change can cause discomfort at first. Even if you’re actually getting better support than before.

That’s why it may take some time to adjust to your new Amerisleep mattress. It’s designed to give you proper spinal alignment and pressure relief. But if your sleep postures aren’t used to it, your body will need time to adjust. Once you do though, you’ll be sleeping even better than before.

What do I need to do to care for my new mattress?

While it’s not required, we strongly recommend you use a mattress protector. We want your Amerisleep mattress to last for decades. (That’s why we offer a 20-year warranty.) And we would hate for an accidental spill to ruin your new mattress.

If you need to wash your mattress cover, it has a zipper for easy removal. Wash it with a cold and gentle cycle, and hang it to air dry.

You do not need to flip or rotate your Amerisleep mattress. The side with the white cover should always remain facing up. Because unlike innerspring mattresses, foam mattresses do not get indentations from repeated use. So you do not need to flip or rotate them.

What do you charge for shipping?

All orders delivered within the continental US come with free shipping.

We do not offer direct shipping outside of the lower 48 states, so if you’re interested in having a mattress shipped to Hawaii, Alaska, Mexico, or anywhere else in the world, a freight forwarder will be required. We cannot recommend a freight forwarder, but we can ship to one you’ve selected and coordinated with located within the continental United States for free. After that, though, the customer would be responsible for all remaining shipping costs. Please note: All shipping arrangements with a freight forwarder would need to be managed by the customer.

What are your return policies?

For seat cushions, and mattresses: All mattresses and seat cushions are eligible for free returns with our 100-Night Sleep Trial. We do require customers to try their mattress for a minimum of 30 nights before requesting a return. Mattresses returned within the first 30 days will be subject to a $99 early processing fee. After the first 30 nights, we can issue a full refund.

For pillows, sheets, accessories, flat foundations, and adjustable beds: These are all final sale and we cannot accept returns for these items. If the item is canceled before it is processed, we will issue a full refund.

Can I cancel my order before it ships?

In most cases, if your order has not shipped yet, we can cancel it for you. Call our support team at 1-800-500-4233 or email [email protected] right away. Once your order is successfully cancelled, we can issue a refund.

For items that have already shipped, our cancellation policies vary. Please see those below:

For pillows and mattresses: We may still be able to cancel the items. Please contact us right away so we can submit a request to FedEx to have your order returned to our warehouse. Once we get your order back, we will issue a refund for you.

For sheets, accessories, and flat foundations: Once these items have shipped, we cannot cancel the order as they are considered final sale.

For adjustable beds: In most cases, when your adjustable bed has shipped, we cannot cancel the order as it is considered a final sale item. However, in instances where your adjustable base hasn’t been delivered yet, we might be able to cancel your adjustable base but we would charge a 25% restocking fee due to the large and overweight size of the base.

What happens if I receive the wrong item or it's damaged?

In case you receive the wrong item or it's damaged, please notify us within five (5) business days of delivery so we can request a call tag, process your claim, and get the right or replacement item delivered to you. However, we cannot process any incorrect item claims after five (5) business days has passed. For any damage claims after five (5) business days, all products will fall under the warranty of their respective manufacturer. Please refer to any warranty information that came with your items for further instructions.

What happens if my package goes missing?

In some cases, packages go missing whether the item has been delivered to the wrong address, was scanned incorrectly, or stolen. Please monitor the tracking information once you receive your tracking number. If the package is marked as "delivered" and there is no sign of the item, please wait one or two (1-2) days as sometimes the package may have been delivered to a neighbor. Please make sure to also check spots where the delivery/shipping carrier normally drops off packages (e.g. your porch, back door, building reception, etc.). Within fifteen (15) days though, if the package still cannot be located, please contact us at [email protected] to file a missing package claim. We will not be able to process any missing package claims outside of the 15-day window of delivery.

How can I pay for my mattress?

We accept all major credit and debit cards. We can also accept a direct bank transfer from your checking or savings account if you call our support team at 1-800-500-4233. We do not offer financing at this time.

How long will it take to get my mattress?

In most cases, your mattress will ship in 5-7 business days. But it can sometimes be as fast as the next business day. And during periods of high demand, like sales seasons, shipment may take longer. Once your mattress has shipped, it will take another 1-5 business days to arrive. To see up-to-date delivery information for a specific product, check the shipping section on that product’s page.

Mattresses ship compressed in a box via FedEx. In most cases, FedEx will leave your mattress wherever they leave other shipments you receive. See our Shipping Information page for more details.

How do I give my mattress the best support?

To give your mattress the best support, it needs a sturdy foundation. This ensures your mattress provides you with the sleep experience you deserve. Platform and slatted bases work best, as long as the slats are no more than three inches apart. (We designed our Amerisleep Bed Base to be the perfect companion for our mattresses.)

If you want the ability to elevate your upper body and feet, our mattresses also work great with adjustable beds. Unlike stiff, spring-based mattresses, our mattresses can curve with your adjustable bed as you raise it. That means you still get even support, no matter the elevation of your adjustable bed.

If you plan to use a box spring, see the next question for instructions about how to do it with proper support.

Can I use my box spring with your mattress?

Yes, but you will need to place a 0.75-inch piece of moisture-resistant plywood on top. To give you the best support, our mattresses need to rest on a solid, even surface. That’s why we recommend you pair your mattress with an Amerisleep Bed Base if possible. But if you want to use a box spring, then you need to add a 0.75-inch piece of plywood for optimal, even support. (And our warranty requires it as well.)

Does compressing the products for shipment cause any damage?

No, compressing the mattress, pillow, or topper for shipment does not cause any damage. Our mattresses, pillows, and toppers can remain compressed for up to eight weeks. It doesn’t impact the quality or durability of the products at all. That’s why we can offer warranties on each of these products. They’re built to stand the test of time — and compressing them for shipment doesn’t change that at all.

Am I able to combine or stack discounts or promotions?

Occasionally, we run different deals and offers on our mattresses, adjustable beds, and accessories. However, those offers are only available for a limited time and only apply to new purchases made during that period. Any orders placed before or after the sale are not eligible for price adjustments. Customers may only use one offer at a time since deals cannot be combined or stacked. In instances where deals overlap, customers will have to decide which offer suits them best. In instances where offers don't overlap (such as a mattress discount and a separate bedding discount), customers will have to place separate orders to take advantage of each coupon code or sale.

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