what would you like to know?
- Where do you make your mattresses?
- Will my mattress make me hot when I sleep?
- Is there an adjustment period for my new mattress?
- What do I need to do to care for my new mattress?
- What do you charge for shipping?
- What are your return policies?
- Can I cancel my order before it ships?
- How can I pay for my mattress?
- How long will it take to get my mattress?
- How do I give my mattress the best support?
- Can I use my box spring with your mattress?
- Does compressing the mattress for shipment cause any damage?
Where do you make your mattresses?
We build our mattresses in the USA using eco-friendly materials certified by CertiPUR-US®. Our U.S. location allows us to ship to most places in a matter of days. (And shipping within the lower 48 states is always free.)
Will my mattress make me hot when I sleep?
No. We designed our mattresses to keep you cool and comfortable all night. But we get this question a lot, because overheating is a common problem with traditional memory foam. The less-breathable, petroleum-based foam traps heat.
Amerisleep mattresses are different. We use our proprietary Bio-Pur® material inside. Bio-Pur® comes from partially plant-based material instead of 100% petroleum. And Bio-Pur® also has an "advanced open-cell structure" that wicks away warm air and keeps you cool.
We guarantee you will stay cool and comfortable in an Amerisleep mattress. That's why we offer a risk-free trial for 100 nights. If you don't love everything about your Amerisleep mattress, we'll give you a full refund. Plus we'll arrange to pick up and recycle your returned mattress. Or we can exchange it for one of our other models if you prefer.
Is there an adjustment period for my new mattress?
Most of our customers experience deeper, more comfortable, and more restful sleep from the very first night. But in some cases, you may need time to adjust to the support of your new mattress.
It may seem counterintuitive, but switching to a mattress that gives you proper support can actually cause discomfort at first. Here’s why:
Chances are you had your previous mattress for years or even decades. During that time, you developed what are called “sleep postures,” meaning your body got used to sleeping in a certain way — even if it didn’t have proper support.
If your body is used to sleeping in a certain posture for years, any change can cause discomfort at first. Even if you’re actually getting better support than before.
That’s why it may take some time to adjust to your new Amerisleep mattress. It’s designed to give you proper spinal alignment and pressure relief. But if your sleep postures aren’t used to it, your body will need time to adjust. Once you do though, you’ll be sleeping even better than before.
What do I need to do to care for my new mattress?
While it’s not required, we strongly recommend you use a mattress protector. We want your Amerisleep mattress to last for decades. (That’s why we offer a 20-year warranty.) And we would hate for an accidental spill to ruin your new mattress.
If you need to wash your mattress cover, it has a zipper for easy removal. Wash it with a cold and gentle cycle, and hang it to air dry.
You do not need to flip or rotate your Amerisleep mattress. The side with the white cover should always remain facing up. Because unlike innerspring mattresses, foam mattresses do not get indentations from repeated use. So you do not need to flip or rotate them.
What do you charge for shipping?
All orders delivered within the continental US come with free shipping. For any orders to Canada, Mexico, Alaska, Hawaii, or overseas, please contact firstname.lastname@example.org for a custom shipping quote.
What are your return policies?
For pillows and mattresses: All mattresses and pillows are eligible for free returns with our 100-Night Sleep Trial. We can exchange your mattress for another one of our models (limited to one exchange per order number), or issue a full refund. Either way, there are no restocking penalties or other fees. We will also arrange to have your returned mattress picked up for you, so you don’t even need to send it back. And as part of our eco-friendly mission, we make every effort to recycle or donate your returned mattress. Pillows, however, are not eligible for an exchange and can only be returned for a full refund.
For sheets, accessories, flat foundations, and adjustable beds: These are all final sale and we cannot accept returns for these items. If the item is canceled before it is processed, we will issue a full refund. If the items are already shipped, we won't be able to cancel the order and it will be considered a final sale. In select cases, if your adjustable base hasn’t been delivered yet, we might be able to cancel your adjustable base but we would charge a 25% restocking fee due to the large and overweight size of the base. Of course, if you experience any defects, you're still covered by our product warranties.
Can I cancel my order before it ships?
In most cases, if your order has not shipped yet, we can cancel it for you. Call our support team at 1-800-500-4233 or email email@example.com right away. Once your order is successfully cancelled, we can issue a refund.
For items that have already shipped, our cancellation policies vary. Please see those below:
For pillows and mattresses: We may still be able to cancel the items. Please contact us right away so we can submit a request to FedEx to have your order returned to our warehouse. Once we get your order back, we will issue a refund for you.
For sheets, accessories, and flat foundations: Once these items have shipped, we cannot cancel the order as they are considered final sale.
For adjustable beds: In most cases, when your adjustable bed has shipped, we cannot cancel the order as it is considered a final sale item. However, in instances where your adjustable base hasn’t been delivered yet, we might be able to cancel your adjustable base but we would charge a 25% restocking fee due to the large and overweight size of the base.
How can I pay for my mattress?
We accept all major credit and debit cards. We can also accept a direct bank transfer from your checking or savings account if you call our support team at 1-800-500-4233. We do not offer financing at this time.
How long will it take to get my mattress?
In most cases, your mattress will ship in 3-5 business days. But it can sometimes be as fast as the next business day. And during periods of high demand, like sales seasons, shipment may take longer. Once your mattress has shipped, it will take another 1-5 business days to arrive. To see up-to-date delivery information for a specific product, check the shipping section on that product’s page.
Mattresses ship compressed in a box via FedEx. In most cases, FedEx will leave your mattress wherever they leave other shipments you receive. See our Shipping Information page for more details.
How do I give my mattress the best support?
To give your mattress the best support, it needs a sturdy foundation. This ensures your mattress provides you with the sleep experience you deserve. Platform and slatted bases work best, as long as the slats are no more than three inches apart. (We designed our Amerisleep Bed Base to be the perfect companion for our mattresses.)
If you want the ability to elevate your upper body and feet, our mattresses also work great with adjustable beds. Unlike stiff, spring-based mattresses, our mattresses can curve with your adjustable bed as you raise it. That means you still get even support, no matter the elevation of your adjustable bed.
If you plan to use a box spring, see the next question for instructions about how to do it with proper support.
Can I use my box spring with your mattress?
Yes, but you will need to place a 0.75-inch piece of moisture-resistant plywood on top. To give you the best support, our mattresses need to rest on a solid, even surface. That’s why we recommend you pair your mattress with an Amerisleep Bed Base if possible. But if you want to use a box spring, then you need to add a 0.75-inch piece of plywood for optimal, even support. (And our warranty requires it as well.)
Does compressing the mattress for shipment cause any damage?
No, compressing the mattress for shipment does not cause any damage. Our mattresses can remain compressed for up to five weeks. It doesn’t impact the quality or durability of the mattress at all. That’s why we can offer a 20-year warranty on all our mattresses. They’re built to stand the test of time — and compressing them for shipment doesn’t change that at all.