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Shipping Information

Shipping Information

Free shipping

We provide standard free curbside shipping to anywhere in the contiguous USA. This can save you hundreds of dollars in shipping charges alone! See the FAQs below for more information.

Mattresses

Mattresses ship as quickly as 5-7 business days (excluding major holidays) via FedEx with curbside delivery. Please refer to the exact product page for accurate shipping times. Once shipped, delivery takes up to 7 business days.

Adjustable beds

Since we ship adjustable beds using a professional freight company to make sure they are handled with care, your adjustable bed may take 3-6 weeks for delivery. Adjustable bed deliveries are only available on weekdays.

Please note: Unless you ordered the adjustable bed package, delivery agents will unload your adjustable bed from their truck, but will not move it into your home. You will need to have the ability to move your adjustable bed into your home at the time of delivery. Agents will not assist with the unpacking or set-up of your adjustable bed. The freight agents will call to schedule a time for the delivery, usually between 8 a.m. and 5 p.m., and span a 4-hour period for the delivery window. Additionally, adjustable beds are only delivered on the weekdays (Monday-Friday) and are not available for delivery on the weekends.

Accessories

Accessories (such as sheets, pillows, and protectors) usually ship within 3-5 business days of ordering via FedEx. Once shipped, delivery will take approximately 2-5 business days. Accessories ship separately from your mattresses and/or adjustable beds.

Outside the continental United States?

We do not offer direct shipping to Alaska, Hawaii, Canada, Mexico, or anywhere else in the world. For orders outside of the lower 48 states, customers will need to find and coordinate with a freight forwarder. While we are unable to recommend a freight forwarder, we can ship orders to any freight forwarder operating within the continental USA. From that point though, all shipping arrangements and costs would be handled by the customer.

Amerisleep does not ship to APO addresses. Free shipping only applies to orders within the continental United States.

Shipping FAQs

How do I track the status of my order?

You can sign in to your account anytime to check the status of your order. As an alternative, you may contact our friendly and responsive customer service team with any questions by phone at (800) 500-4233, or by email at cs@amerisleep.com.

Will my order arrive all at once or in separate packages or shipments?

Typically, an order will arrive in 2-3 shipments with accessories being the first to arrive followed by mattresses and finally adjustable beds.

Will I have to sign for my packages?

Accessories and mattresses typically do not require a signature for delivery. Adjustable bases always require a signature for delivery.

What is "curbside" delivery?

Our adjustable beds are shipped with a professional freight carrier. In both instances, the delivery companies will bring the package to the curbside of your home (typically the nearest front door) unless you've ordered White Glove Delivery.

Please note: Delivery agents will unload your adjustable bed from their truck, but will not move it into your home. You will need to have the ability to move your adjustable bed into your home at the time of delivery. Agents will not assist with the unpacking or set-up of your adjustable bed unless you've specially ordered White Glove Delivery. Please note that all adjustable bed deliveries are only available during weekdays (Monday-Friday) and are not available on the weekends. The freight agents will call to schedule a time for the delivery, usually between 8 a.m. and 5 p.m., and span a 4-hour period for the delivery window.

Do you offer to haul away old mattresses?

For the most part, we do not offer a haul away service for old mattresses. The only exception is for California residents. As part of our participation in California AB-187, customers in California are eligible for a free pickup of their old mattress within 30 days after they've received their Amerisleep mattress. For scheduling, please call 1-800-500-4233. However, used mattresses that are contaminated or a health and safety risk are not eligible for haul away service.

Don't see your question here? Call or email us.

(800) 500-4233 | cs@amerisleep.com

 

Track order status

There are three easy ways to check the status of your order:

  1. Sign in to your account
  2. Email customer service at cs@amerisleep.com
  3. Call our customer service team directly at (800) 500-4233

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