Shipping Information

Shipping Information for Canadian Customers

We are excited to offer shipping to our Canadian customers! Here’s what you need to know:

• Shipping Time: Delivery typically takes two to three weeks.
• Shipping Cost: Affordable shipping rates to Canada, with additional customs duties and taxes applicable upon delivery.
• Separate Shipments: Products such as foundations, bases, sheets, or other accessories may ship separately and arrive at different times.

How do I track the status of my order?

You can use the “Track Your Order” System to quickly access your order status by providing your order ID and the corresponding email attached to your order.

You can sign in to your account anytime to check the status of your order. As an alternative, you may contact our friendly and responsive customer service team with any questions by phone at (800) 500-4233, or by email at cs@amerisleep.com.

Will my order arrive all at once or in separate packages or shipments?

Typically, an order will arrive in 2-3 shipments with accessories being the first to arrive followed by mattresses and finally adjustable beds.

Will I have to sign for my packages?

Accessories, mattresses, and bases typically do not require a signature for delivery.

Do you offer to haul away old mattresses?

For the most part, we do not offer a haul away service for old mattresses. The only exception is for California residents. As part of our participation in California AB-187, customers in California are eligible for a free pickup of their old mattress within 30 days after they've received their Amerisleep mattress. For scheduling, please call 1-800-500-4233. However, used mattresses that are contaminated or a health and safety risk are not eligible for haul away service.

Don't see your question here? Call or email us.

(800) 500-4233 | cs@amerisleep.com

There are four easy ways to check the status of your order:

1. Use the Track Your Order System
2. Sign in to your account
3. Email customer service at cs@amerisleep.com
4. Call our customer service team directly at (800) 500-4233