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Customer Service Center

shipping and delivery

Amerisleep provides free shipping to anywhere in the contiguous USA! Mattresses ship as quickly as 3-7 working days (excluding major holidays) via FedEx with curbside delivery. Please refer to the exact product page for accurate shipping times. Once shipped, delivery takes approximately 1-5 working days. Adjustable beds taking slightly longer as we ship them to you via professional freight to ensure proper handling of your bed.

Please note: Amerisleep does not offer direct shipping outside of the contiguous US. For orders to Alaska, Hawaii, Canada, Mexico, or anywhere else in the world, you’ll need to find and coordinate with a freight forwarder that we can ship to within the lower 48 states.

For more information on shipping, visit our Shipping Information.

privacy and secure holds our customers' privacy in high esteem. We neither sell, nor share, any of your personal information you provide us to complete your purchase transactions. All information is kept in the strictest of confidence.

Please visit our Privacy Policy page for more information.

sleep trial & replacements

We know buying a new mattress is a personal experience, and we want you to be happy with your purchase. While we strive to match customers with the best mattress the first time, you can rest easy knowing that you can return your mattress if necessary. If you are not satisfied with your mattress, call us within 100 days (but after your 30-day adjustment period) and we'll help plan a mattress removal and initiate the return process.

Please visit our Sleep Trial page for more information.

ordering offers two methods for placing an order. You can call us at 1-800-500-4233 to speak to representative and order over the phone, or you may place an order online. Online checkout offers easy and secure shopping. Our site is tested and guaranteed secure by McAfee and Verisign.

You have the option of checking out anonymously or creating an account when you purchase. The benefits of creating an account include tracking your order online, viewing order history, as well as quick and easy future purchases. Please let us know if you have any questions about the order process.

payment options currently accepts Visa, MasterCard, Discover, and American Express for all orders online.

NOTE: If you are paying with a debit card, you may need to first call your bank to authorize a higher spending limit.

viewing orders

To view your your order and order history, login in to your account. On the left of the page, you will find a navigation menu with a link to view "My Order". Note: To view your orders and order history online, you first must have an account.

updating order/account information

If you have an account: First, login in to your account. In the navigation menu on the left, there are several options to update account information.

  • Account Dashboard: Update contact information, mailing preferences, primary billing address, and primary shipping address.
  • Account Information: Update Name, Email address, and password.
  • Address Book: View, add, and edit your addresses.
  • My Orders: View your order history.
  • My Product Reviews: View and edit your product reviews.
  • Newsletter Subscriptions: Manage your email subscriptions.
  • My Wishlist: Manage items in your wishlist.
  • Logout: Logout of your account.

To edit addresses or information on an open order, please contact us as soon as possible by phone: (800) 500-4233 or email:

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